Shipping Policy & Procedure
Medals are shipped to participants shortly after registration and payment has been processed. Once your order has shipped, you will receive an email with a USPS Tracking Number so you can track your order.
We ship all medals via USPS mail. If the total weight of your order is 16 oz or less, they are shipped via First Class mail. If the weight is more than 16 oz, we will ship them via Priority Mail.
ALL Sales are final! All medals are carefully inspected and shipped in bubble mailers to protect your purchase during transit. Medal Chasers, LLC is not responsible for damage that occurs in transit. However, if you receive a damaged product please contact us at MedalChasersVRC@gmail.com and we will work to correct the issue. Replacement medals can be resent only if we still have the product available.
Occasionally, due to unexpected demand for a specific race or manufacturing delays beyond our control, there may be slight delays with mailing. We will communicate these on each race's registration page and our Facebook page as soon as we are aware of the delay.
Due to the cost of international shipping, we charge a fee $7.95 for Canada, and $10.95 for All other countries. ALL shipping fees are waived if your order is over $75. We currently ship to the following countries: United States, Canada, United Kingdom, Australia, Ireland, Italy, Netherlands, Sweden, Finland, France, Germany. We continue to expand our shipping capabilities as we assess the reliability of the postal services in other countries.
Terms & Conditions
Medal Chasers, LLC AGREEMENT AND LIABILITY WAIVER (Agreement and Waiver)
PLEASE READ THE FOLLOWING AGREEMENT AND WAIVER CAREFULLY, AS IT AFFECTS YOUR FUTURE LEGAL RIGHTS. BY PROCEEDING WITH REGISTERING FOR THE EVENT, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE CAREFULLY READ THE AGREEMENT AND WAIVER AND AGREE TO THE TERMS SET FORTH BELOW.
In consideration of you accepting entry in a Medal Chasers event, I, the participant, intending to be legally bound and hereby waive or release any and all right and claims for damages or injuries that I may have against Medal Chasers, LLC, Its members, volunteers, sponsors, their representatives and employees and all of their agents assisting with the event for any and all injuries to me or my personal property. This includes town owned property I may run/walk on either with a group or on my own. This release includes all injuries and/or damages suffered by me before, during or after the event. I recognize, intend and understand that this release is binding on my heirs, executors, administrators, or assignees.
I certify as a material condition to my being permitted to enter this race that I am physically fit and sufficiently trained for the completion of this event and that my physical condition has been verified by a licensed Medical Doctor. I understand that Medal Chasers, LLC, Its members, volunteers, sponsors, their representatives and employees and all of their agents assisting with the event, including town parks for which I run or walk in do not take any responsibility for any loss or injury during a virtual or group event. By registering a Medal chasers event, I acknowledge (or a parent or adult guardian for all children under 18 years) having read and agreed to the above waiver.
*By visiting our site and/or purchasing products from Medal Chasers, LLC you agree our Terms & Conditions statement.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect t he integrity of our site and welcome any feedback about these sites.
*By visiting our site and/or purchasing products from Medal Chasers, LLC you agree to this privacy statement.
This policy was last modified on 1.1.2019